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Report an eResource Access Problem
Please use this form to report issues you encounter while accessing an e-Resource.
E-resources include databases, websites, e-journals, and e-books that are accessed through OneSearch, PubMed, Scopus, eResources A-Z, Subject Guides, etc.
For CWID issues, including password reset, please visit
ITS
Fields marked * must be completed.
Name (Last, First)*
Enter your CWID or your full email address from Weill Cornell Medicine or NewYork-Presbyterian.*
Email*
Please provide a work or personal email
, whichever is the best one to reach you
Phone (XXX-XXX-XXXX)
Please provide a work, mobile or home number, whichever is the best one to reach you
Institution*
Please select or enter your primary affiliation
Weill Cornell Medicine
Weill Cornell Medicine in Qatar
NewYork-Presbyterian Weill Cornell campus
Hospital for Special Surgery
Memorial Sloan Kettering
Rockefeller
Cornell University - Ithaca
Other - Please specify
Status*
Please select or enter your status
Faculty
Faculty Emeritus
Student
Researcher/Staff
Resident (NYP-WCM)
Clinical Fellow (NYP-WCM)
Volunteer
Alumni
Other - Please specify
From where were you trying to access the e-Resource?*
On-Campus (WCM Library)
On-Campus (WCM Office, Lab, etc)
On-Campus (NYP-WCM site)
Off-Campus using AnyConnect VPN
Off-Campus using EZproxy (AnyConnect is Off)
Other/Not Sure
Are you using a wireless connection?*
Yes, WCM Secure
Yes, WCM Guest
Yes, Eduroam on-campus
Yes, NYP Athens
Yes, HSS (WCM Labs)
Yes, from Off-campus
No, Connect to wired ethernet
Other/Not sure
What device/operating system are you using?*
Mac OS
Windows/PC
iOS (iPhone/iPad)
Android (Phone/Tablet)
Other/Not sure
Which browser are you using?*
Chrome
Firefox
Safari
Microsoft Edge
Internet Explorer
Other/Not sure
What is the IP address accessing the e-Resource? Click
Whatismyip.com
to find your IP.
Link will open in a new window. Copy and paste the IP in the box.
How did you access this resource? *
From OneSearch
From eResources A-Z
From PubMed
From WCM Library Website
From GET IT@WCM Button in a database
Other/Not sure
Please copy and paste the URL for the electronic resource you are having difficulty with.
For OneSearch, the WCM library website, GETIT@WCM, etc.: Please copy & paste the URL from the browser bar
Provide the name of resource you are trying to access. *
Enter the name of the Database, Journal/Book Title, Article Titles, etc.
Explain in detail the problem you were experiencing:*
Please describe in detail the problem. If possible, please copy and paste any link/URL, information or error messages for the electronic resource.
Upload a screenshot if available
Drop files or click here to upload
This form is submitted by:*
Self reporting
Library Staff enter your name
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